Are your gemstones natural?
Yes. Mexi Gems focuses on natural gemstones. Product descriptions will provide relevant information about the gemstone, including treatment information where known and applicable.
Are the gemstones treated?
Some gemstones may be treated or enhanced, while others may be untreated.
Any known treatment will be stated in the individual product listing. If you have questions about a particular gemstone, please contact us before purchasing.
Do your gemstones come with certificates?
Some gemstones may be accompanied by a laboratory certificate or report, depending on the individual product.
If a gemstone includes a certificate, this will be clearly stated in the product description.
For high-value gemstones, you may contact Mexi Gems before purchasing to discuss available certification.
Are the photographs of the actual gemstone?
Yes. Where stated in the product listing, photographs show the actual gemstone being offered for sale.
We aim to photograph our gemstones as accurately as possible. However, colour and appearance may vary slightly depending on lighting, camera equipment and your screen settings.
Can I request more photos or videos?
Yes. If you would like additional photographs, videos or specific views of a gemstone, please contact Mexi Gems.
We are happy to provide additional information where possible so you can make an informed purchasing decision.
Can I ask about the measurements and weight?
Yes. Important specifications such as carat weight, dimensions and other available details are provided in the product listing.
If you require additional measurements or information, please contact us before purchasing.
Do you sell loose gemstones?
Yes. Mexi Gems offers loose gemstones in a variety of colours, sizes, shapes and qualities.
Availability changes regularly as new gemstones are sourced and added to mexigems.com.
Do you offer custom gemstone sourcing?
Yes. If you are looking for a specific gemstone, colour, size, shape, origin or quality, you can contact Mexi Gems with your requirements.
We may be able to source suitable gemstones through our network.
Do you ship internationally?
Yes, international shipping may be available depending on the destination and order.
Shipping options, costs and estimated delivery times may vary by destination.
How long does delivery take?
Delivery times depend on the destination, shipping method, courier and customs processing.
Orders are usually dispatched within 48 hours. An estimated delivery timeframe may be provided during checkout or before your order is dispatched.
International customs processing can sometimes cause additional delays.
Do I receive tracking information?
Where a trackable shipping service is used, tracking information will generally be provided after the order has been dispatched.
Are international customs duties and taxes included?
Not necessarily.
Customers receiving orders outside the applicable shipping country may be responsible for customs duties, import taxes, GST/VAT or other charges imposed by their destination country.
These charges are generally outside the control of Mexi Gems.
Can I return a gemstone if I change my mind?
Mexi Gems may accept eligible change-of-mind returns within 7 days of delivery, subject to our Refund & Returns Policy.
The gemstone must be returned in its original condition and must not have been altered, damaged, recut, polished or otherwise modified.
Consumer rights that cannot legally be excluded are not affected.
What if my gemstone arrives damaged or is incorrect?
Please contact Mexi Gems as soon as reasonably possible.
Provide your order number and clear photographs or video of the issue.
We will assess the matter and provide an appropriate remedy in accordance with our Refund & Returns Policy and applicable consumer law.
Can I return a customised gemstone?
Customised, specially sourced, recut or modified gemstones may have different return conditions.
Please contact Mexi Gems before placing a custom order so that the applicable terms can be explained.
Your rights under applicable consumer law are not affected.
How can I pay for my order?
Available payment methods are displayed during checkout.
Payment methods may vary depending on your location and the payment services available on mexigems.com.
Can I contact you before purchasing?
Absolutely.
If you have questions about a gemstone's colour, clarity, treatment, dimensions, certificate, origin or suitability for jewellery, we encourage you to contact Mexi Gems before purchasing.
Can you help me choose a gemstone?
Yes. Tell us what you are looking for, including your preferred gemstone, colour, size, budget and intended use, and we can help you find suitable options.
Do you sell gemstones for jewellery?
Yes. Our gemstones can be purchased for jewellery making, collecting, investment purposes or personal use, depending on the individual stone.
If you are purchasing a gemstone for a specific jewellery design, we recommend checking the stone's dimensions and characteristics before ordering.
Where can I contact Mexi Gems?
You can contact us through mexigems.com.
Email: mexigems@gmail.com
Website: https://mexigems.com/
We are happy to answer questions about our gemstones, orders, shipping, returns and custom sourcing.
Still have questions?
If you cannot find the answer you are looking for, please contact Mexi Gems before placing your order.
We are happy to provide additional information about individual gemstones whenever possible.