Mexi Gems operates the website https://mexigems.com/ and is committed to protecting the privacy and personal information of our customers, visitors and users.
This Privacy Policy explains how Mexi Gems collects, uses, stores, protects and discloses personal information when you visit or use our website, purchase our products, contact us, or otherwise interact with us.
By using mexigems.com, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Mexi Gems, we may collect information including:
Full name
Email address
Phone number
Billing and delivery address
Shipping information
Payment and transaction information
Information relating to your orders and purchases
Messages, enquiries and other communications you send to us
Information you provide when creating an account, if accounts are available
Website usage information, such as IP address, browser type, device information and pages visited
Information collected through cookies and similar technologies
We generally collect personal information directly from you when you place an order, contact us, subscribe to communications, complete a form, or use our website.
2. How We Use Your Information
Mexi Gems may use your personal information to:
Process and fulfil orders
Arrange payment and delivery
Communicate with you about your orders or enquiries
Provide customer service
Respond to questions and requests
Improve our website, products and services
Prevent fraud, misuse or security issues
Maintain business and transaction records
Send marketing communications where permitted and where you have provided consent or where otherwise permitted by law
Comply with applicable legal, regulatory and accounting requirements
We will only use personal information for purposes reasonably connected with our business activities and as permitted by applicable law.
3. Payment Information
Payments made through mexigems.com may be processed by third-party payment providers.
Mexi Gems may not directly store complete payment card details. Payment information may be collected and processed by the relevant payment provider according to its own privacy policy and security practices.
We recommend reviewing the privacy policy of the payment provider used for your transaction.
4. Cookies and Website Technologies
Mexi Gems may use cookies and similar technologies to operate and improve mexigems.com.
Cookies may help us:
Keep the website functioning properly
Remember preferences
Understand how visitors use our website
Improve website performance
Analyse website traffic
Support relevant marketing and advertising activities, where applicable
You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
5. Sharing and Disclosure of Personal Information
Mexi Gems does not sell your personal information.
We may disclose personal information where reasonably necessary to operate our business, including to:
Payment processors
Shipping and courier providers
Website hosting and technology providers
Website analytics and marketing service providers
Professional advisers, where required
Government authorities or regulators where required or authorised by law
Other service providers where necessary to provide our products or services
We only disclose information where reasonably necessary for the relevant purpose or where required or permitted by law.
6. Overseas Disclosure
Some service providers used by Mexi Gems may operate or store information outside Australia.
As a result, your personal information may be processed or stored in countries outside Australia depending on the services we use.
Where required by applicable privacy law, Mexi Gems will take reasonable steps in relation to overseas disclosures and the protection of personal information.
7. Security of Your Information
Mexi Gems takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use appropriate technical and organisational measures appropriate to the circumstances.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records, resolving disputes and meeting legal, accounting or regulatory obligations.
When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate.
9. Access to Your Personal Information
You may request access to personal information that Mexi Gems holds about you.
You may also request that inaccurate or incomplete personal information be corrected.
To make a request, please contact us using the contact details provided below.
We may need to verify your identity before providing access to or correcting personal information.
10. Accuracy of Personal Information
Mexi Gems takes reasonable steps to ensure that personal information we collect, use or hold is accurate, complete and up to date where reasonably necessary.
If you believe information we hold about you is incorrect or incomplete, please contact us so that we can review and correct it where appropriate.
11. Marketing Communications
Where permitted by law, Mexi Gems may send you information about products, special offers, new gemstones, promotions or other business updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We will respect your request to stop receiving marketing communications, subject to any communications we are legally required to send.
12. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
Mexi Gems is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
13. Children's Privacy
mexigems.com is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
14. Privacy Complaints
If you believe Mexi Gems has handled your personal information in a way that does not comply with applicable privacy laws, you may contact us and make a privacy complaint.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator, including the Office of the Australian Information Commissioner (OAIC), depending on the circumstances.
15. Changes to This Privacy Policy
Mexi Gems may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable privacy requirements.
The updated version will be published on mexigems.com with the revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Mexi Gems through the contact details provided on mexigems.com.
Website: https://mexigems.com/
Email: mexigems@gmail.com
Business Name: Mexi Gems