Welcome to Mexi Gems.
These Terms of Service govern your use of https://mexigems.com/ and your purchase of products from Mexi Gems.
By accessing or using mexigems.com, placing an order, or purchasing a product from us, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or purchase our products.
1. About Mexi Gems
Mexi Gems is a gemstone business offering natural gemstones and related products through mexigems.com.
We aim to provide accurate product descriptions, photographs, measurements and other relevant information for our gemstones.
2. Website Use
You agree to use mexigems.com only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website, systems or accounts.
Copy, reproduce or misuse our website content without permission.
Interfere with the operation or security of the website.
Submit false or misleading information.
Use the website in a way that could damage Mexi Gems or other users.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, website or users.
3. Product Information
Mexi Gems makes reasonable efforts to ensure that product descriptions, photographs, measurements, weights, colours and other information are accurate.
However, gemstones are natural materials and may have natural variations, inclusions and characteristics.
Photographs may also appear slightly different depending on lighting, photography equipment, screen settings and display devices.
Where applicable, gemstone treatments, enhancements, origin information, laboratory reports or other relevant details will be stated in the product listing or accompanying documentation.
Nothing in these terms limits any rights you may have under applicable consumer law.
4. Gemstone Certificates and Reports
Where a gemstone is supplied with a laboratory certificate or report, the certificate or report relates to the item identified in that document.
Third-party laboratories are independent organisations, and Mexi Gems is not responsible for the policies, procedures or opinions of an independent laboratory.
If a product is advertised as accompanied by a certificate or report, the relevant documentation will be provided as stated in the product listing.
5. Prices
All prices displayed on mexigems.com are shown in the currency specified on the website or product listing.
Prices may change from time to time.
A price change will not affect an order that has already been accepted and paid for, except where permitted by law or where an obvious pricing error has occurred.
Mexi Gems reserves the right to correct obvious pricing or listing errors.
6. Orders
When you place an order through mexigems.com, you are making an offer to purchase the selected product.
An order is subject to acceptance and product availability.
We may contact you if additional information is required to process your order.
If we are unable to fulfil an order, we will notify you and provide an appropriate solution, including a refund where applicable.
7. Payment
Payment must be successfully received before an order is processed and dispatched unless otherwise agreed by Mexi Gems.
Payments may be processed through third-party payment providers.
You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided.
Mexi Gems does not knowingly accept fraudulent payments or transactions.
8. Shipping and Delivery
Mexi Gems ships orders using available delivery or courier services.
Delivery times provided on mexigems.com are estimates unless specifically stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, customs processing, weather, natural disasters, strikes, security events or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information.
For international orders, customers may be responsible for customs duties, import taxes, clearance charges and other fees imposed by the destination country.
9. Returns and Refunds
Returns and refunds are governed by our Refund & Returns Policy.
You can review the policy on mexigems.com.
Nothing in our Refund & Returns Policy or these Terms of Service excludes, restricts or modifies rights and remedies that cannot legally be excluded under the Australian Consumer Law.
10. Natural Gemstone Characteristics
Natural gemstones may contain inclusions, colour variations, growth characteristics and other natural features.
Such characteristics are not necessarily defects.
Mexi Gems will describe material characteristics as accurately as reasonably possible.
If you have questions about a gemstone's clarity, treatment, origin, colour, dimensions or other characteristics, we encourage you to contact us before purchasing.
11. Custom Orders
Custom gemstone sourcing, cutting, polishing, jewellery or other customised orders may be subject to separate terms agreed between Mexi Gems and the customer.
Custom orders may require payment before work or sourcing begins.
Where a custom product has been made specifically according to a customer's instructions, change-of-mind returns may not be available unless required by applicable law.
12. Intellectual Property
Unless otherwise stated, content on mexigems.com, including:
Logos
Brand names
Product photographs
Images
Text
Graphics
Website design
Product descriptions
is owned by or licensed to Mexi Gems.
You must not reproduce, copy, modify, distribute or commercially use our content without prior written permission, except where permitted by law.
13. Third-Party Services and Links
mexigems.com may use or link to third-party services, including payment processors, shipping providers, analytics services, social media platforms and other external websites.
Third-party services are governed by their own terms and policies.
Mexi Gems is not responsible for the content, availability or practices of third-party websites or services.
14. Website Availability
We aim to keep mexigems.com available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, upgrades, security or other business reasons.
15. Limitation of Liability
To the maximum extent permitted by law, Mexi Gems will not be responsible for losses arising from:
Temporary website interruptions
Third-party service failures
Delays outside our reasonable control
Incorrect information supplied by a customer
Unauthorised use of customer accounts
Events beyond our reasonable control
Nothing in these Terms excludes, restricts or modifies any liability, guarantee, right or remedy that cannot legally be excluded under applicable law.
16. Australian Consumer Law
Nothing in these Terms of Service is intended to exclude, restrict or modify the rights and remedies available to consumers under the Australian Consumer Law where those rights cannot legally be excluded.
Our goods come with consumer guarantees that cannot be excluded under Australian law.
Depending on the circumstances, consumers may have rights to a repair, replacement, refund or other remedy.
17. Privacy
Your use of mexigems.com is also subject to our Privacy Policy.
Our Privacy Policy explains how Mexi Gems collects, uses, stores and protects personal information.
18. Fraud and Suspicious Transactions
Mexi Gems reserves the right to delay, cancel or review an order where we reasonably suspect fraud, unauthorised payment, identity misuse or other suspicious activity.
We may request additional information to verify an order or payment where reasonably necessary.
Any action taken under this section will remain subject to applicable law and consumer rights.
19. Changes to These Terms
Mexi Gems may update these Terms of Service from time to time.
The updated version will be published on mexigems.com with the revised "Last Updated" date.
Changes will not retrospectively remove rights that have already accrued under applicable law.
20. Governing Law
These Terms of Service are intended to operate in accordance with applicable laws.
Where applicable, Australian Consumer Law and other relevant Australian laws will apply to transactions to which they apply.
Nothing in these Terms prevents a consumer from exercising rights available under mandatory consumer protection laws.
21. Contact Us
If you have questions regarding these Terms of Service, your order, a product or any other matter relating to Mexi Gems, please contact us.
Business Name: Mexi Gems
Website: https://mexigems.com/
Email: mexigems@gmail.com